Service at SAMAG means: We are glad to help you. With a simple question. With more complex concerns. In most cases we have an answer right away. If we ever don’t know, our experts will find an answer as quickly as possible – well-founded and advanced. So, how may we help you?
Count on us: We will look after your SAMAG machine over its entire service life. With well-engineered service and a great deal of experience. We always find a solution that will provide you with concrete assistance even in unusual situations – all over the world. Everything from one source. Always in SAMAG quality. How may we help you?
Spare and wear parts. Precision fitting and process safe.
Stay flexible, we’ll handle your spare parts storage. For normal operation and emergencies we always have lots of original spare parts on hand. Our extremely experienced team will quickly identify and ship the part you need. And because SAMAG machines have a long service life, we are also able to provide clients with original spare parts for older models. In addition, we offer you selected components as regenerated, cost-effective replacement parts.
SAMAG Repair. Back to normal in a hurry.
And if repair work is necessary? Our technicians will be there for you: Competent, fast and helping you become productive again quickly. You can rely on SAMAG quality and original parts – and on recommissioning in accordance with SAMAG specifications.
SAMAG Help Line
When you call us, you’ve got expertise on the other end of the line. That’s exactly what our Help Line is supposed to do: Help you. Usually you get the information you need right away.
SAMAG Inspection. Clarity all the time.
Check things earlier, avoid accidents later: The SAMAG inspection is above all a way of monitoring ongoing operations. Afterwards we go over the inspection checklist with you and evaluate it. This way you have a clear picture of the condition of your system.
All advantages for you:
Early detection of possible defects
Higher degree of machine availability
So your machine runs its best over the long hau.
Take a close look, go over things point by point and know the score early on:
With SAMAG maintenance you are on the safe side forever.
Check and monitor selected components
Check electronics and controller
Replacement of wear parts (can be included at client’s request)
Geometry measurement (optional)
Comprehensive function test
Back up your current system data
Maintenance protocol with recommendations
All advantages for you:
Higher degree of machine availability through minimum unplanned machine stoppages
More produced quantities
Planned shutdown times
SAMAG Remote Service
SAMAG Remote Service. Up close from far away.
For rapid, accurate remote diagnosis we already have a growing number of SAMAG machines making their most important control functions available online. By doing this often we can avoid sending technicians to you on site. Your own personal expert handles your machine type – within the shortest time frame possible.
SAMAG Guarantee. It’s in effect. Guaranteed, even after the guarantee.
We’re here for you. During the sale the same as any time you need us. SAMAG is your personal contact for smooth operation – even after expiration of the warranty period.
With SAMAG you’ve got a real partner in your corner. At the latest, you will notice this when you are critically looking over the shoulder of one of our experts. We go through the inspection checklist systematically – nothing escapes our attention.
SAMAG Customer service
SAMAG Customer service.
We will be happy to show you specifically what all you can achieve with SAMAG on site – customized and free of charge. You can look forward to shop talk on equal terms.